LEGAL

This page covers delivery, cancellation and refunds for VOYCE bookings, projects and Academy courses. The full terms of engagement, including payment and ownership, are on the terms of service page.

Shipping & Delivery Policy

VOYCE does not ship any physical products.

Our services include:

• Studio Space: Access & hospitality are granted in person upon booking confirmation.

• Professional Services: Deliverables set out on a project to project basis.

• Courses & Sessions: Delivered as scheduled sessions at our facility.

Our policy is to ensure quality, consistency & punctuality in the execution of our services.

Cancellation & Rescheduling Policy

• More than 48 hours’ notice: Studio and Lab bookings cancelled with more than 48 hours’ notice may be rescheduled once at no charge, subject to slot availability.

• Inside 48 hours: Bookings cancelled within 48 hours of the scheduled time, and no-shows, are charged in full.

• Overtime: Time beyond a booked block is billed in 30-minute increments.

• Discretionary cancellations: VOYCE reserves the right to approve or deny cancellations at its discretion.

Refund Policy

• Bookings: Booking fees are not refunded. The remedy for a cancellation made with more than 48 hours’ notice is one reschedule at no charge, as set out above.

• Membership: Membership fees are non-refundable unless specified in writing.

• Projects: The 50% advance confirms a project and secures the schedule. Where work has begun, it is billed for the work done.

• Approved refunds: Where a refund is approved at VOYCE’s discretion, it is processed within 5 to 7 business days.

These terms mirror the cancellation and payment terms set out on our terms of service page.

For any inquiries, please contact us at hello@voyce.world.